Contact Us/About Us

PetsInRemembrance.com and MemorialPetRegistry.com are dedicated to helping grieving pet owners give their friend a proper, respectful burial and remembrance through sharing memories via the internet. We offer the finest quality Pet Caskets, Pet Urns and Pet Burial Markers, express shipping, and an easily navigable memorial website.

Pets in Remembrance is a division of the Web Direct Brands group of online retail stores. Our goal at Web Direct Brands is to bring high quality products to our customers at the best price available on the web, and provide the highest level of customer service anywhere. We accomplish this by assigning a team of associates to research every product we offer to ensure the highest quality and guarantee customer satisfaction. Every transaction is handled by one of our customer service professionals from start to finish in order to give each order the individualized attention it deserves. At Web Direct Brands, our customer is our number one priority and we want the entire experience, from the placing of the order to its completion, to be truly superior.

Most orders are shipped within 1-2 business days via UPS, DHL or Fed Ex. When some items are out of stock in our Florida warehouse, they will be shipped directly from the manufacturer with approximately 1 week processing time before shipping. With Pets in Remembrance customers can rest assured their transactions are secure. We are part of Web Direct Brands, Inc, a multinational corporation that manages many online stores. Web Direct Brands, Inc, like the US Justice Department, NFL team stores, and Ticketmaster, counts on Verisign and SSL (secure sockets layer) technology to encrypt and secure personal and credit card information.

Live chat by SightMax

Sales, Customer Service and Support Hours (Eastern Time)
Standard Hours of Operation: 9am to 5pm, Monday-Friday
Additional Customer Service Hours Until: 7pm Weekdays, 9am to 5pm Saturday
Tech Support: 9am to 9pm, 7 Days a Week

PetsInRemembrance
Toll Free: 1-888-496-6383
sales@petsinremembrance.com

Web Direct Brands, Inc.
Customer Service: (813) 969-2000
Administrative Office: (813) 320-0860
Fax: (813) 926-8460
orderstatus@webdirectbrands.com
officeofthepresident@webdirectbrands.com
webmaster@webdirectbrands.com

Serving North America, the Caribbean and other international locations. Map to national headquarters, click here.


Web Direct Brands, is an iconic American retailer that never sleeps; we have representatives in all parts of the world working hard to bring unique products to the American market. With over 100 lines of specialty products, we have the expertise and distribution capabilities to bring product to the internet marketplace, which has done so much to improve convenience of shopping and quality of life for consumers around the world. Uncompromising quality is the cornerstone of all Web Direct Brands, Inc. stores and their products. Web Direct Brands had its start in 2001. Operating as a corporate base, Web Direct Brands owns and runs a growing number of online e-tailers. These websites all operate independently of one another, but are governed by the same dedication to customer support and management principles. At the end of a dynamic first year, the company acquired over 2.8 million in sales. At the end of 2008, expectations were that we would surpass 5 million in sales. Based in Odessa, Florida, Web Direct Brands operates under a unique business style. Our facilities have been built with this style in mind. The innovative design provides open spaces and lush indoor vegetation for a relaxing and generous personal work area. The buildings also include a conference room, workout facility, coffee shop and more. This is in addition to a large full pallet warehouse for incoming inventory from our vendors originating in and out of the United States.